Refund policy

Effective Date: July 1, 2026

At UTIERRE, we want you to love what you receive. Please review our policy below for returns, exchanges, and order issues.

Returns & Exchanges

Eligible items. We accept returns and exchanges on full-priced apparel (such as tanks, tops, and shorts) that is unused, unwashed, in original condition with all tags attached, and accompanied by proof of purchase.

Return & hygiene tags — please read. Depending on the item, your piece will arrive with one or both of the following: a returns ribbon (a tamper-evident tag confirming the item is unworn) and/or a hygiene liner (a protective liner on bottoms). Whichever your item includes must be returned fully intact — not removed or tampered with — for your return or exchange to be accepted. Please try the piece on carefully (bottoms over your own underwear) before removing anything. Once the returns ribbon or hygiene liner has been removed or tampered with, or the item has been worn or washed, the item is final sale and no returns or exchanges will be accepted.

Size exchanges on swim & underwear. Because fit matters, we offer a size exchange on swimwear and underwear (including UTIERRE Skin), provided the item is unworn, unwashed, in its original packaging, and returned with its returns ribbon and/or hygiene liner and all tags intact, per the rule above.

Final sale (non-returnable) items. The following are final sale and cannot be returned or exchanged:


  • Gift cards
  • Intimates & sanitary goods once opened or worn (underwear, socks, swimwear)
  • Accessories (hats, sunglasses, hair items)
  • Jewelry (earrings, bracelets, necklaces)
  • Sale or discounted items
  • Customized or made-to-order products
  • Cosmetics (lashes, facial tools, hair extensions)


How Returns & Exchanges Work


Requests must be made within 14 days of delivery. Email info@utierre.com with your order number to receive return instructions and the return address.
Size exchanges carry no restocking fee. For cash refunds on eligible full-priced apparel, original shipping is non-refundable.
Store credit is the fastest resolution — issued immediately upon approval, with no fee.
Customers are responsible for return shipping and must use a trackable method; UTIERRE is not liable for lost return packages.
All returns are inspected against these conditions before a refund, credit, or exchange is issued.

EU / UK Customers — Right of Withdrawal

If you are ordering from the EU or UK, you have the right to withdraw from your purchase within 14 days of delivery. This right does not apply to sealed intimate goods (swimwear, underwear) once the hygiene seal has been opened, or to made-to-order or personalized items, in accordance with consumer law.

Defective or Damaged Goods

If your item arrives damaged or defective, contact info@utierre.com within 14 days of delivery with your name, order number, and a clear photo. Once confirmed, we will provide a replacement or exchange at no cost.

Refused or Returned Packages

If a package is refused or returned due to an incorrect address or failed delivery, shipping fees are non-refundable and a reshipment fee applies.

Gifts

If you received a gift, we can issue store credit for the item's value (excluding shipping) once the return is approved.

Processing Time

Approved returns are processed within 5–10 business days of receipt. Refunds are issued to the original payment method.

Questions? Email info@utierre.com — we're here to help.