Privacy policy

Effective Date: June 24, 2025

This Privacy Policy explains how UTIERRE LLC ("Utierre," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from utierre.com or interact with us through our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted here with the revised effective date. Please review this policy periodically.

Information We Collect

We collect personal information from the following sources:

1. Information You Provide

  • Contact information (name, email, phone number, shipping and billing address)

  • Order details (purchases, payment confirmation, shipping details)

  • Account credentials (username, password, login history)

  • Customer support communications (messages, inquiries, order issues)

  • Shopping activity (items viewed, added to cart, saved in wishlist)

2. Automatically Collected Information

We collect certain information automatically through cookies and similar technologies. This may include:

  • Device type, IP address, browser type

  • Pages viewed, time spent on the site, clickstream data

  • Account usage activity

See Shopify’s Cookie Policy for more details on cookie usage.

3. Information from Third Parties

We may receive information from:

  • Shopify (eCommerce and analytics support)

  • Payment processors (transaction details, billing address)

  • Marketing platforms and fulfillment partners

  • Advertising networks and social media platforms

How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling orders

  • Managing your account and order history

  • Communicating with you regarding purchases, returns, or service updates

  • Personalizing and improving the website and Services

  • Sending marketing and promotional materials (if opted in)

  • Preventing fraud, ensuring security, and complying with legal obligations

  • Responding to your inquiries and providing customer support

You may opt out of promotional emails at any time using the unsubscribe link included in those messages.

Sharing Your Information

We may share your personal information with:

  • Service providers such as Shopify, payment processors, shipping carriers, and analytics platforms

  • Business and advertising partners for marketing and promotional activities

  • Government authorities or legal entities when required by law

  • Affiliates or subsidiaries within our corporate structure

  • Third parties if you authorize or request it (e.g., giveaways, social login)

We do not sell or share sensitive personal information for purposes of inferring characteristics.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Operate and maintain our website

  • Remember your preferences and enhance user experience

  • Analyze website performance and usage

  • Serve targeted advertisements through platforms such as Meta and Shopify

You may control or disable cookies through your browser settings. Disabling cookies may affect some features and functionality of the Services.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Data portability

  • Opting out of the sale or sharing of personal data

  • Limiting the use of sensitive personal information

  • Withdrawing consent (if applicable)

  • Appealing decisions related to your data rights

To exercise your rights, please contact us at info@utierre.com. You may also designate an authorized agent to act on your behalf. Verification of identity may be required.

We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our Services are not directed to or intended for children under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information about your child, please contact us to request deletion.

International Data Transfers

We may transfer and process your personal information outside of your country, including in the United States. When transferring data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses, as required by applicable data protection laws.

Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is fully secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Complaints

If you have concerns about our handling of your personal information, contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@utierre.com