Shipping policy

Effective Date: June 24, 2025

At UTIERRE, we are committed to providing a transparent and efficient shipping experience. Please review the following information to understand our shipping timelines, costs, and policies.

Made-to-Order Processing

Most UTIERRE products are made to order. After your payment is processed, please allow 3 to 10 business days for your item to be produced before it ships. Production timelines may vary based on product type, order volume, and peak periods.

Standard Order Processing

For in-stock items or accessories not made to order, please allow 1–2 business days for processing (excluding weekends and holidays). You will receive a shipping confirmation email once your order leaves our studio.

Shipping Methods & Delivery Times

We offer standard and expedited shipping options based on your location and preferences. Estimated delivery times vary depending on:

  • Chosen shipping method

  • Destination

  • Carrier schedules and any unforeseen delays

Once shipped, a tracking number will be emailed to you to monitor your delivery.

International Shipping

We ship to select countries worldwide. Please note:

  • Duties, taxes, and import fees are the responsibility of the recipient.

  • International delivery may take longer due to customs processing.

  • Some products may be restricted from international delivery.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination

  • Shipping method

  • Order weight and dimensions

All applicable shipping charges will appear before you confirm your purchase.

Order Tracking

Tracking details will be provided once your order ships. Please allow 24–48 hours for tracking updates to appear. If you haven’t received tracking information within 3 business days of your shipping confirmation, please contact us.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for:

  • Delivery issues due to incomplete or incorrect addresses

  • Packages returned to us due to address errors

If a package is returned, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

If your package is marked as “delivered” but cannot be located:

  1. Check with household members or neighbors.

  2. Contact the shipping carrier to verify the delivery location.

  3. If unresolved, reach out to us at info@utierre.com and we will do our best to assist.

Please note: UTIERRE is not liable for lost or stolen packages once marked as delivered by the carrier.

Shipping Restrictions

Certain products may have limitations based on carrier, destination, or regulations. Restrictions will be noted on the product page when applicable. We reserve the right to cancel orders that cannot be shipped due to these restrictions.

Need Help?

For any questions or concerns related to shipping, order status, or delivery, please contact us at:

Email: info@utierre.com

We’re here to help.